How to place an order at http://www.dotcigarettes.com?
It is simple. http://www.dotcigarettes.com is designed in such a way that you may choose among cigarette brands. The list of brands available you may see on the left side of the page. When you choose a brand you see a page with its varieties and short description of the brand. By clicking “Buy Now” you add selected item in cart. You may continue shopping by choosing another items to add to your cart or you may proceed to checkout. In the process of Checkout. when you click “Confirm Order” you get redirected to the Account Access. If you are a registered user you should log into your account. If you are a new user you should register an account. On Shipping and Billing stage you should enter the required personal information. Then you are transferred to Secure Checkout Server to enter your payment information. Botton “Purchase” finishes the ordering process. Soon you will receive an email notification about your order status.
I did not receive the email with order status notification, What to do?
If you do not see in the inbox the email from dotcigarettes.com with order status notification, check out your spam box. If you did not found it even in spam box, then contact our customer service and they will kindly help you to find out your order status.
How do I pay for my order?
We accept the payment via Bitcoins or money transfers via express payment services like Western Union or MoneyGram If you have got problems with payment, our customer service will answer your questions via email.
Can I order by phone or fax?
Unfortunately, we do not provide these options. You may place your order only via Internet as it is described above.
Can I cancel my order?
If you want to cancel your order, please contact our customer service within 24 hours from the moment of placing the order;. Be sure to provide your order number for that.
How many cartons can I order at once?
You can order as many cartons as you want. There is no limited number. However, we recommend our new customers to order a maximum number of 6 - 10 cartons.
How can I find out status of my order?
We send you emails with your order status notifications. In case you do not receive them, feel free to contact our customer service. They will kindly provide you assistance.
What are shipping rates?
You pay $14.88 per carton.
In what countries do you ship orders?
We ship orders to the USA and European countries except France, United Kingdom, Italy, the Netherlands, Ireland, Germany.
What are the terms of delivery?
Normally it takes 16 - 30 days for delivery. If you have not received the order within this period, please contact us via e-mail. Do not forget to provide your order number.
If I made a large order can you package it in one big box?
Unfortunately, we may ship the packages containing no more than 3 cartons, since it is the maximal number allowed by the Customs.
I have not received a part of my large order, what to do?
Large orders are divided in several packages and all of them are shipped at once. However, sometimes happens that packages are delayed in airports or post offices. Thus your order may arrive separately to your address. Do not worry, you should wait for them several days.
What should I do if I have not received my order or it came damaged?
Dotcigarettes.com guarantees full refund of payment for the order or the re-shipment of the lost or damaged items. Feel free to contact our customer service.
Will you extend your assortment in the future?
Yes, http://www.dotcigarettes.com follows latest trends on tobacco market and introduces new products as often as possible.